Our policy lasts 2 years. If 2 years have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
-Any item that is returned more than 2 years after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Moonlight Mountain Gear, Mellomveien 9, 9161 Burfjord Norway.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Moonlight Mountain Gear, Mellomveien 9, 9161 Burfjord Norway.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- When you create an account, if you select "Recieve Newsletter," you have agreed to accept our marketing emails and newsletters
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services when agreed upon.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Moonlight Mountain Gear
[Re: Privacy Compliance Officer]
Mellomveien 9 Burfjord NO 9161
Conditions of sale
1. The agreement
4. The conclusion of the agreement
5. Order Confirmation
8. Risk of the goods
9. Right of appeal
11. Complaint in case of defect and deadline for notification of delay
12. Buyer's right of delay
13. Buyer's rights in case of defect
14. Seller's right to buyer's default
16. Personal Information
17. Conflict Resolution
This purchase is governed by the following standard terms of sale for consumer purchases goods over the internet. Consumer purchases mean the sale of goods to consumers as not mainly acting as part of business activities and when the seller acts
business activities with the sale of goods over the internet. The contract has been prepared and recommended. Used by the Consumer Authorities. Consumer purchases over the Internet are governed mainly by the Contracts Act, the Consumer Buying Act, the Marketing Act, the Restrictive Act and the E-commerce Act, and these laws provide consumers indispensable rights. The terms of the contract shall not be construed as limiting statutory rights, but sets up the parties' most important rights and duties trade. The seller may choose to offer the buyer better terms than those stated in these sales conditions. In cases where the contract does not directly give the solution to a problem, the contract must completed with relevant statutory provisions.
The agreement between buyer and seller consists of the information the seller gives about the purchase in the ordering solution in the online store (including information about the nature of the item, quantity, quality, other characteristics, price and delivery terms), possibly direct correspondence between the parties (such as email) and these terms of sale.
In the event of a conflict between the information the seller has given about the purchase in the order solution in the online store, direct correspondence between the parties and the terms of the terms of sale goes direct correspondence between the parties and the information given in the ordering solution in front terms of sale, provided that it does not conflict with binding legislation.
Company Name: Moonlight Mountain Gear AS
Contact Address: Burfjord, 9161 Burfjord
Phone number: +47 957 564 33
Organization number: 913 422 163
Buyer is the person who makes the order.
Prices quoted in the online store include value added tax.
Information about the total costs the buyer has to pay, including all fees (VAT, customs, and the like) and delivery costs (shipping, postage, billing, packaging, etc.) and specification of the individual items in the total price are given in the ordering order before ordering is made. (Deliveries to Svalbard or Jan Mayen must be
sold without the addition of value added tax.1)
4. TERMINATION OF AGREEMENT
The agreement is binding on both parties when the buyer's order has been received by the seller. However, a party is not bound by the agreement if there are typing or typing errors the offer from the seller in the order solution in the online store or in the buyer's order, and it another party realized or should have realized that such an error existed.
5. ORDER REPORT
Once the seller has received the buyer's order, the seller shall confirm without undue delay the order by sending an order confirmation to the buyer. It is recommended that the buyer check that the order confirmation matches the order in terms of quantity, item type, price etc. Is there no agreement between the order
and the order confirmation, the buyer should contact the seller as soon as possible.
The seller may require payment for the item from the time it is shipped from the seller to
If the buyer uses credit card2 or debit card3 upon payment, the seller can reserve
the purchase price on the card at the time of booking for up to 4 days from the order.
1 See Law of 19 June 1969 No. 66 on Value Added Tax Section 16.
2 A credit card is a payment card where the settlement of the purchase occurs afterward by the creditor (credit card company) sends cardholder invoice with a payment request.
3 A debit card is a payment card associated with a deposit account. Using the card entails that the user's account becomes charged and the amount is transferred to the payee's account.
When paying by credit card, the law on credit purchase, etc. come into use.5
If the seller offers re-invoicing, the invoice of the buyer shall be issued upon shipment of the item. The due date shall be set at least 14 days from the buyer receiving the shipment.
Does the seller have a separate need to claim an advance payment from the buyer, for example at buyer, the seller may require this.
Delivery of the item from the seller to the buyer takes place in that way, at the place and at the time as stated in the ordering solution in the online store. If delivery time is not stated in the ordering solution, the seller must deliver the item buys within a reasonable time and within 30 days of the order from the customer. Should the seller make sure for the goods to be shipped to the buyer, he is obliged to have the goods shipped to the destination suitable way and under normal conditions for such transportation. The destination is at the buyer with unless otherwise specifically agreed between the parties.
8. THE RISK OF GOODS
The risk of the goods passes on to the buyer when the item is taken over by the buyer under the agreement. If the delivery time has come and the buyer fails to take over a product that is at his or her disposal after the agreement, the buyer still has the risk of loss or damage due to the characteristics of the item itself.
9. Purchase Return
The buyer can undo the purchase of the product in accordance with the provisions of the Restrictions Act7. Right of cancellation means that the buyer can return the item to the seller without reason, even if there is no shortage of it and even if it is not delivered.
The buyer must notify the seller of the use of the right of withdrawal within 14 days after the goods, the prescribed information about the right of cancellation and the cancellation form has been received. If the buyer receives a redemption slip and the required information at a later date than the delivery of the item, the deadline begins to run from the date the buyer receives a refund form and the information. If the buyer has not received sufficient information or regret form, the deadline nevertheless expires 3 months after receipt of the item. If the buyer has not received a right of cancellation at all, the time limit will be 1 year. For the sake of proof, the notice from the buyer to the seller of the right of withdrawal should be in writing ( reminder form , e-mail, fax or letter) and it must contain information on how the buyer will return the item to the seller.Terms and Conditions for Credit Cards and Billing Cards - Consumer Relations Section 12 and Pattern Terms prepared by Norwegian Finance Organisation for Payment Cards point 11.5 Law of 21 June 1985 No. 82 on credit purchases, etc. 6 Persons under the age of 18 can only pay in the above mentioned ways as they can not settle debt, cf. the law of 22 April 1927 on unsecured claims (vgml.) § 2. 7 Act of 21 December 2000 No. 105 on duty of disclosure and right of cancellation, etc., for distance selling and sales outside of a fixed point of sale (Restrictions Act ). When using the right of cancellation, the item must be returned to the seller within a reasonable period of time. The seller is obliged to repay the entire purchase price to the buyer within 14 days from the date the seller receives the item or the voucher or the goods are placed at the seller's disposal. The seller can not fix fees for the buyer's use of the right of cancellation, but the seller may require that
The buyer shall pay the cost of the return shipment. The buyer can check the product before he or she regrets the purchase. However, the product must be returned to the seller in approximately the same condition and quantity as it was when the buyer received it. The buyer should return the item back to the seller in the original packaging if this is possible. The buyer can not regret the purchase of goods that deteriorate quickly, goods that, by their nature, can not be returned, or on audio and video recordings (including CDs, DVDs) or computer programs where the seal is broken. The latter exception applies only if the seller has clearly stated about the terms of cancellation of the right of cancellation on the seal.
10. INVESTIGATION OF THE PRODUCT
When the buyer receives the goods, it is recommended that he or she reasonably investigates whether it is in accordance with the order, if it has been damaged during transport or if it is otherwise missing. If the item does not match the order or is missing, the buyer must report to the seller on complaint, see item 11 of the contract.
11. DISCLAIMER OF LIABILITY AND WITHOUT DELAYING REQUIREMENTS FOR DELAY.
In the event of a defect in the goods, the buyer must, within a reasonable period of time after discovering it, inform the seller that he or she will invoke the defect.
The time limit may never be shorter than two months from the time the consumer discovered the defect. Complaints must nevertheless occur no later than two years after the buyer took over the item. If the item or part of it is intended to last significantly longer, the complaint period is five years. In case of delay, claims must be made within a reasonable period of time after delivery time has come and the product has not been delivered. If the item is paid by credit card, the buyer can also choose to advertise and send claims directly to creditors (credit card company) The notification to the seller or creditors should be in writing (e-mail, fax or letter).
12. BUYER'S RIGHTS BY DELAY
If the seller does not deliver the item or deliver it too late in accordance with the agreement between the parties, and this is not due to the buyer or relationship on the buyer, the buyer may, in accordance with the rules in the Consumer Buying Act's Chapter 5, return the purchase price, demand fulfilment, terminate the agreement and claim compensation from the seller. Compliance: If the seller does not deliver the item at the time of delivery, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. However, the buyer can not demand fulfillment if there is an obstacle that the seller can not overcome or if fulfillment will cause such a big disadvantage or cost to 8 Act of 21 June 1985 No. 82 on credit purchases, etc. Section 8
The seller that there is a significant disproportionate interest in the buyer's interest in the seller fulfilling. Failing the difficulties within a reasonable time, the consumer may require fulfillment. Elevation: The buyer may terminate the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional period of fulfillment set by the buyer. However, the buyer can not cancel the agreement while the additional deadline expires unless the seller has stated that he or she will not meet within the deadline. Compensation: The buyer may also claim compensation for loss he or she suffers as a result of the delay by the seller, cf. section 29 of the Consumer Buying Act.
The buyer must make a claim to the seller by complaint, see item 11 of this contract.
13. BUYER'S RIGHTS BY MANGEL
If the product has a defect and this is not due to the buyer or condition on the buyer, the buyer may, in accordance with the rules in the Consumer Buying Act, chapter 6, in turn, keep the purchase price, choose between rectification and replacement, demand a price reduction, demand the agreement raised and compensation from the seller.
Correction or replacement: If the item has a defect, the buyer may require the
seller to correct the defect or return the corresponding item. The seller may oppose the buyer's claim if the execution of the claim is impossible or the seller may
incur unreasonable costs. The seller must make the fix or delivery within a reasonable time. Correction or Replacement shall be made at no cost to the buyer, without the risk that the buyer will not be able to cover his expenses and without significant disadvantage for the buyer. The seller can not make more than two attempts to rectify or resign for the same defect, unless there are special reasons that allow further attempts to be reasonable. Even if the buyer does not require correction or replacement, the seller may offer rectification or replacement if this happens without delay. If the seller makes such corrections or redeployment, the buyer may not demand a price reduction or cancellation.
Price reduction: If the defect is not corrected or returned, the buyer may request a
relative price reduction.Elevation: Instead of price reduction, the buyer may cancel the agreement, except when the defect is insignificant. Compensation: The buyer may also claim compensation for financial loss he or she suffers as a result of the goods having a defect, cf. section 33 of the Consumer Procurement Act. The buyer must report to the seller by complaint cf. clause 11 of this contract. In addition, and regardless of the rules of cancellation and any warranties made by the seller.
14. SELLER'S RIGHTS BY THE BUYER'S FAILURE
If the buyer does not pay or meet the other obligations under the agreement, and this is not due to the seller or seller relationship, the seller may, in accordance with the provisions of the Consumer Purchase Act, chapter 9, after the circumstances, return the goods, demand fulfilment of the agreement, demand the agreement and replace buyer. The seller may also require interest on late payment, collection fee and fee for unpaid unpaid items.
Compliance: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pay the purchase price (fulfilment). If the product is not delivered, the seller loses his right if he waits unreasonably for a long time to promote the claim.Remedy: In the case of material breach of payment or other material breach of the buyer, the seller may terminate the agreement. The seller can not, however, raise after the purchase price has been paid. The seller may also raise the purchase if the buyer does not pay within a reasonable time limit for fulfilment set by the seller. The seller can not, however, raise while the additional period expires unless the buyer has said that he or she will not pay. Compensation: The seller may claim compensation from the buyer for financial loss he or she suffers as a result of breach of contract from the buyer cf. section 46 of the Consumer Buying Act . Interest on late payment / collection fee: If the buyer does not pay the purchase price according to the agreement, the seller may claim interest on the purchase price pursuant to interest rate late payment. 9 In the absence of payment, the claim may be sent to the debtor in advance, and the buyer may then be held liable for fees pursuant to the collective debt collection and Other collection of overdue monetary claims.10 Fees for unpaid non-prepaid goods: If the buyer fails to collect unpaid goods, the seller may charge a buyer with a fee of $ 5 / return on return. The fee shall cover the seller's actual outlay to deliver the item to the buyer. Such a fee can not be charged to buyers under 18 years of age.
Warranty provided by the seller or the manufacturer gives the buyer rights in addition to the rights the buyer already has after indelible legislation. A warranty thus does not imply any restrictions on the buyer's right to complaint and claims for delay or lack of items 12 and 13.
16. PERSONAL INFORMATION
Unless the buyer agrees to anything else, the seller may only retrieve and store the personal information necessary for the seller to be able to fulfill the obligations under the agreement. Personal data for buyers under 15 years can not be obtained unless the seller has consent from parents or guardians. The buyer's personal information shall only be disclosed to others if it is necessary for the seller to have the agreement with the buyer, or in a statutory case. The seller can only collect the buyer's social security number if there is a need for secure identification and such collection is required. 9 Act of 17 December 1976 No. 100 on interest on late payment.10 Act of 13 May 1988 No. 26 on debt collection and other recovery of overdue monetary requirements. 11 Fees can not be charged to persons under the age of 18 as they can not settle debt, see vgml. § 2. 12 See Act of 14 April 2000 No. 31 on the processing of personal data. 7 If the seller wishes to use the buyer's personal information for other purposes, for example, to send the buyer advertisements or information beyond what is necessary to complete the agreement, the seller must obtain the buyer's consent at the time of the contract. The seller must provide the buyer with information about what the personal information will be used for and about who will use the personal information. The buyer's consent must be voluntary and handed over to an asset action, for example by ticketing. The buyer should be able to easily contact the seller, for example by phone or email if he or she has questions about the seller's use of personal information or if he or she wants the seller to delete or change the personal information.
17. CONFLICT SOLUTION
The parties shall endeavor to resolve any dispute in agreement. The buyer can contact the Consumer Council to get assistance in any dispute with the seller. If an amicable solution is not obtained after brokering in the Consumer Council, the parties may in writing request that the Consumer Council promote the dispute for the Consumer Rights Committee.13 Decisions of the Consumer Rights Committee shall be valid four weeks after the announcement. Before the decision is enforceable, the parties may, by submitting a letter to the Consumer Rights Committee, bring the decision to the District Court.
Company Name: Moonlight Mountain Gear AS
Contact Address: Burfjord, 9161 Burfjord
Phone: +47 957 564 33